Max (previously HBO Max) Subscription Cancellation Guide

4 min read
Erica Chiang
June 23, 2023

Don't Want HBO Max (now known as Max) Anymore? Here's Your Subscription Cancellation Guide

Note: As of May 23 2023, HBO Max rebranded to Max. This means that many users subscriptions have migrated to the new app. Not to worry, we show you how to cancel your subscription on your new Max app!
Max is a premium streaming service that offers an extensive library of hit shows, movies, and original content including Last of Us, The Idol, and Succession. However, if you no longer wish to continue your subscription, you may be wondering how to unsubscribe to it. Fortunately, the process is straightforward, and you can do it online or through your mobile device. In this article, we'll provide step-by-step instructions for canceling your Max membership on different platforms.
HBO Max recently rebranded to MaxHBO Max recently rebranded to Max
There are tons of ways to cancel your Max subscription, but it is dependent on where you purchased it either via Max or via TV, internet, and wireless providers. You can access this by going to your HBO Account and clicking to “Subscription” to see where you have been paying for your Max subscription.
Chances are you are here not because you are proactively unsubscribing to your subscription, but rather you saw on your bank account that you have been continuously, and unknowingly, charged for HBO Max. At the end of this blog we introduce ScribeUp, a tool that not only makes canceling subscriptions so simple, but also helps you manage your subscriptions so you are never caught with an unwanted subscription bill.

All the Ways to Cancel Max

Canceling your HBO Max subscription or HBO Max Free trial is dependent on where you purchased it. Be sure to know if you are paying through HBO Max, App Store, or TV or Mobile Provider. Below are the way you can cancel HBO Max subscription.

1. Purchased via HBO's Max Website

To cancel your HBO Max subscription online, you'll need to log in to your HBO Max account and follow these steps:
  1. Log in to
  2. Choose your profile (upper right corner)
  3. Click Settings
  4. Click Manage Subscription
  5. Click Cancel Subscription

2. Purchased via Phone

To unsubscribe to your Max subscription on your Phone, you'll need to log in to your account and follow these steps:
  1. Open the Max app
  2. Tap your profile (upper right)
  3. Tap the Settings icon (upper right)
  4. Scroll to Subscription
  5. Tap Manage Subscription
  6. Tap Cancel Subscription

3. Purchased via TV, internet, and wireless providers

If you purchased via TV, internet, and wireless providers, you’ll need to cancel via their main site. We listed the different ways you can do that in our other How-to guides:
  1. Spectrum
  2. Comcast/Xfinity
  3. YouTube TV
  4. Hulu

4. Purchased via iOS App Store

  1. Open the Settings app on your Apple Device (iPhone, iPad, or iPod touch)
  2. Tap your name (at the top — it should have a subtitle “Apple ID, iCloud+, Media & Purchases”
  3. Tap Subscriptions
  4. Tap Max to manage subscriptions
  5. Tap Cancel Subscription
    1. If you don’t see this as an option, scroll down to Inactive to ensure it’s there
Note: If you still don’t see your HBO Max subscription in the list of iOS apps, this means that you didn’t purchase on your Apple device. You would need to cancel online instead.

5. Purchased via Google Play Store

  1. Open the Google Play Store app on your Android device.
  2. Tap on your Profile Picture in the top right. This will open your Profile Menu.
  3. Tap Payments and Subscriptions
  4. Tap Subscriptions
  5. Tap Max
  6. Tap Cancel Subscription
Note: If you still don’t your Max subscription in the list of Google Play Store apps, this means that you didn’t purchase on your Apple device. You would need to cancel online instead.

Cancel Max with ScribeUp (takes 2 minutes)

1-click cancellation with ScribeUp - saves time and money!1-click cancellation with ScribeUp - saves time and money!
With ScribeUp, managing your Max subscription becomes so easy. No more looking up how to cancel subscriptions or where you purchased Max! By canceling unwanted subscriptions in literally one-click, you'll be able to enjoy the subscriptions that truly matter to you — and with ScribeUp, it won’t waste your time! And, you’ll never get caught with an unwanted bill because you forgot to cancel your Max subscription after the finale of Last of Us! ScribeUp got you covered.
This all-in-one subscription wallet simplifies the process of canceling recurring payments and identifying unwanted subscriptions. By connecting your Max subscription, you can easily cancel (or restart) a service with just one click, saving you money and time:
  1. Go to your ScribeUp Dashboard
  2. 1-Click Cancel
Canceling your Max subscription is quite difficult, whether you do it online or on your mobile device—but it doesn’t have to be! With ScribeUp, you can save yourself time and money with 1-click cancellations!